Our Jobs
PO Box 1398, Allentown, PA 18101
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As a leader in collection services, we are currently seeking a motivated full-time Inbound Collections Specialist. If you are an aggressive self-starter and goal-oriented individual, this position is for you.
Essential Functions:
The Inbound Collections Specialist is responsible for the collection of payments in a timely and accurate manner. To be successful, candidates must be able to actively listen to debtor questions or concerns and respond appropriately. This role requires patience, empathy, and problem-solving skills, while following all collections policies and procedures.
Answering incoming phone calls and attempting to get partial or full payment
Transferring inbound phone calls to appropriate parties
Distributing incoming mail to appropriate parties
Responding to voicemail messages
Monitors and responds to all e-mail groups quickly and efficiently
Monitoring and answering incoming chat box in a timely manner
Make outbound phone calls in attempt to get full or partial payment
Qualifications:
High School Diploma or equivalent
Strong organizational, communication, negotiation, and decision-making skills
Attention to detail
Strong proficiency with Microsoft Office, and Outlook
Goal-oriented with the ability to work in a fast-paced environment.
Job Type: Full-time
Hours: Monday-Friday
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Physical setting:
Office
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As a leader in collection services, we are is currently seeking a motivated full-time Outbound Resolution Specialist. If you are an aggressive self-starter and goal-oriented individual, this position is for you. We are looking for that person who wants to grow with the company.
Essential Functions:
The Outbound Resolution Specialist is responsible for the collection of payments in a timely and accurate manner. To be successful, candidates must be able to actively listen to debtor questions or concerns and respond appropriately. This role requires patience, empathy, and problem-solving skills, while following all collections policies and procedures.
Making outbound phone calls and attempting to get partial or full payment
Transferring calls to appropriate parties
Distributing incoming email to appropriate parties
Responding to voicemail messages
Monitors and responds to all e-mail groups quickly and efficiently
Monitoring and answering incoming chat box in a timely manner
Answering inbound phone calls in attempt to get full or partial payment
Qualifications:
High School Diploma or equivalent
Strong organizational, communication, negotiation, and decision-making skills
Attention to detail
Strong proficiency with Microsoft Office, and Outlook
Goal-oriented with the ability to work in a fast-paced environment.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
Monday to Friday
Supplemental pay types:
Bonus pay